Returns Policy

🛍️ Fumba Superstore – Returns & Refund Policy

At Fumba Superstore, we want you to be completely satisfied with every purchase. Our goal is to make online shopping and delivery to Zanzibar simple, transparent, and worry-free.

This Returns & Refund Policy outlines when and how you can return items and request refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The item is defective, damaged, or incorrect upon delivery.
  • The item is unused, in its original packaging, and in the same condition as received.
  • The return request is made within:
    • 7 days of receiving your order for local (in-stock) items.
    • 3 days of delivery for imported or special-order items (e.g., from Amazon UK).

2. Items Not Eligible for Return

We are unable to accept returns or refunds for:

  • Perishable goods (e.g., food, beverages, flowers).
  • Personal care, hygiene, or beauty products once opened.
  • Digital products or downloadable software.
  • Items clearly marked as “non-returnable” or “final sale.”

3. Damaged or Incorrect Items

If your order arrives damaged or incorrect:

  1. Take clear photos or video evidence of the item and packaging.
  2. Contact our customer service team within 48 hours of delivery via:
  3. Our team will arrange a replacement or refund once the issue is verified.

4. Refund Process

Once your return is received and inspected:

  • We will notify you via email or WhatsApp.
  • If approved, your refund will be processed within 5–10 working days.
  • Refunds are issued via the original payment method (mobile money, bank transfer, or cash credit).

5. Imported & Pre-Order Items

For items sourced from Amazon UK, Shein, or AliExpress, please note:

  • Returns depend on the supplier’s return policy and international shipping timelines.
  • If a return to the supplier is required, additional shipping fees may apply.
  • Refunds for such orders may take up to 30 days, depending on supplier processing times.

6. Exchanges

We can exchange items for a different size, color, or model (where available). Exchange requests must be made within 7 days of delivery and are subject to stock availability.

7. Cancellations

Orders can be cancelled:

  • Before dispatch – no penalty.
  • After dispatch – cancellations may incur restocking or international shipping costs if goods have already been ordered from abroad.

8. Contact Us

For all return or refund requests, please contact us:

Fumba Superstore reserves the right to update this Returns Policy at any time to ensure fairness and clarity for our customers.